Category Archives: Uncategorized

As more and more companies move toward automation, there is growing discussion around the impact AI could have on workers. According to SHRM, 52% of employees today believe they are easily replaceable in their jobs. Source: To Attract and Retain Employees, Invest in Them

For many of us today, work experiences such as applying for a job, requesting new equipment or booking work travel are entirely digital. The evolution toward digital employee experiences has been accelerated both by technology developments and also by the move to more distributed, remote and hybrid work over the last three years. Source: If Efficiency’s Your Only DEX Target You’re Missing the Mark

Many suggestions for what to do with ChatGPT or Bard revolve around prompts, but deeper discussions about prompt engineering deserve attention. While the word “engineering” conjures up the idea of technical expertise, prompt engineering gets into the methods for formulating questions when learning AI-based solutions. As such, prompt engineering serves as the guiding principle for understanding how to best leverage AI. Source: Prompt Engineering: How to Parse Value from Chatbots

The tone and complexion of business conversations have changed a great deal in just a few short months. The overriding theme of many discussions is now operational efficiency, reducing debt overhead and increasing revenue. At the same time, outside and perhaps unanticipated forces are weighing on organizations to revisit their digital efforts.Businesses  that rated their digital maturity highly at the end of last year received a jolt with the meteoric rise of conversational AI platforms like ChatGPT. The digital goalposts have shifted. All of a sudden, it became clear that no one was quite as advanced as they might have believed. Source: Automation Is Coming. Your Teams Should Be Prepared.

Managers have been put to the test over the past few years, and many would benefit from taking the time to turn inwards. To borrow the old adage, managers, manage thyself. Because before you can manage anyone successfully, you must first master the art of self-leadership. Source: Before Taking On Leadership Duties, Managers Should Learn to Manage Themselves

Amid current economic uncertainty and a looming recession, companies are looking for ways to control expenditures to shore up their budgets. For some, this means pausing certain niceties or delaying larger projects; for others, it calls for more drastic measures. Source: Upskilling on a Budget: Workforce Planning in Challenging Times

Digital transformation, of course, is a very general term for the integration of digital technologies into the workplace. And there are as many strategies as there are technologies. So, what’s happening now — and what’s coming next? Source: What’s Next for Digital Transformation

The most obvious impact of the pandemic on the workplace has probably been the widespread pivot to new work models. What has been less talked about, however, is companies’ push toward the deployment of new technologies that enable these models. Artificial Intelligence (AI) is among the most important of those technologies. Following PwC’s view of AI, we can divide the technology into four groups:   Source: What Automation Means for Jobs

Although accessing customer data from social media and other digital platforms has never been easier, turning that information into actionable insights remains an issue. Here, artificial intelligence (AI) and machine learning can not only tackle this challenge, but can also make these insights readily available for the whole organization, and automate repeatable actions based on them. Source: Customer Service Is the New Marketing

Many companies are facing mounting uncertainty amid a looming economic downturn and for both companies in the private and public tech sector, they are seeing slowing investor enthusiasm. To navigate this challenging time, companies looking to recession-proof their business must focus on driving revenue growth — which ultimately comes from long-term customer retention. Since retention is a company’s best growth strategy, now is not the time to pull back on investment in customer support and success. Source: Recalibrating Customer Success Amid an Economic Downturn